. Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild . Koko and Mintpay Accepted . Credit or Debit Card Accepted . Islandwide Delivery Within 3-5 Days. . Spend over Rs. 8000 and enjoy free delivery on Island Wild

FAQ

Frequently Asked Questions (FAQ)

Orders

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Returns & Exchanges

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Gift Boxes

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Payment

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Orders

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Returns & Exchanges

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Payment

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Order

Kindly reach out to us via whatsapp and social media from 9.00am – 5.30pm. You can also reach out to us on our customer support assistance on +94 772 398 379. 

  1. Please click on the preferred product
  2. Select your preferred size
  3. Add to Cart
  4. Proceed to checkout and add your billing details and delivery
  5. Pick the preferred payment method. You can select from leading credit/ debit cards and cash on delivery
  6. You will receive and order confirmation email as well as an sms upon successfully completing your order

If you need to amend your order after it has been placed, you will need to contact us on 077 931 4729 / 077 239 8379 , as soon as possible. 

Please keep in mind we dispatch within 1- 2 days, if the order has been dispatched, wait till order is received and contact us.

Kindly add the coupon code at the check out page.
You can find your Product Number (also known as a Style Code) on the care label attached to your item of clothing.
At the moment we do not offer gift cards on our website, this is a service we wish to provide in the coming months.
Returns & Exchanges

RETURN POLICY 

Customers are entitled to terminate the contract, without penalty, within 10 days from the date of delivery.

ONLINE RETURNS

On our website Customers can request a size exchange or make a refund request.

Shipping costs are at customer’s charge. Returned products are shipped under the entire responsibility of the customer.

CONDITIONS

Products have to be returned in the same condition in which they were received in their original packing
Shoes must be returned in the boxes. There is a possibility of the product being refused if the box is damaged.
Having accepted the returned item(s), we will refund the amount paid for the purchase of the returned products via Paypal 

DEFECTIVE PRODUCTS

Customers have the right to return any product that should arrive faulty. In such cases, customers should contact Customer Care to affect the return procedure. Please remember to attach a picture of the defective product.

IMPORTANT INFORMATION

All items are quality checked for any faults before shipment.

We have done everything possible to ensure that the colours of the products featured on our site appear as close as possible to reality. But we cannot guarantee that the colour displayed on your screen is completely identical to that of the actual product.

In order for the return process to be handled as quickly as possible, Customers are requested to send all the items that they wish to change, in a single shipment.

In order to reduce the risk of damage to the products, we recommend to return them in the same packaging in which they were received. Should the original packaging no longer be available, items may be sent in different packaging, providing they are well protected.

Returned items that are damaged, stained or altered will be rejected and not reimbursed.

This is only for gifts purchased through the online store 

Kindly refer to the below points:

  • Please get in touch with our team and give them the order number.
  • Return within 14 days from the delivery date will be accepted.
  • Returns must be in the state you received them, unworn and in the original tags unremoved.
Yes, we accept product exchange.

Depending on your mode of payment, the refund will be made accordingly. 

A bank transfer will be done within 5-7 working days for any cash on delivery payments.

For card payments the bank will take 5-7 working days to process the payment.

Please contact our team on 077 931 4729 / 077 239 8379 with regard to this. 

We sincerely apologize for the damaged product. 

Please share the images of the damaged products to this number 077 931 4729 / 077 239 8379 .

Once we confirm that the product is damaged our represantives will collect your order within the next 3-5 working days and another product will be sent free of charge.

The customer should bear the courier charges and will have to send it to the emerald head office. Once received this will take 3 – 5 working days to be delivered back to the customer.

Gift Boxes

Yes, we do provide gift boxes.

We have an array of standard gift boxes to suit your need.
Yes, you can customise your gift boxes.
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